How do I get help with Canvas as a student?

canvas get help student

The Information Commons is your student support/help desk for Canvas related questions and issues, we are located in Building 16 on the first floor, you can also reach us at 253-566-5176, email at support@tacomacc.edu, or submit a ticket.

We recommend contacting the Information Commons first, however, here are some additional resources:

Open Help

At the bottom of Global Navigation, click the Help link.

Note: Depending on your institution, the Help link name and icon may vary.

View Default Links

Depending on your user role, there are five default links for help or feedback:

Ask your Instructor a Question [1]: Ask your instructor questions about course material or send them a message
Search the Canvas Guides [2]: Search the Canvas Guides for information about features inside of Canvas
Report a Problem [3]: Submit problems with Canvas to our support team
Ask the Community [4]: Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers
Submit a Feature Idea [5]: Submit ideas about how to make Canvas better

View Custom Links

Your institution may reorder or remove the default links. Your institution may also include custom links in the Help menu.

Custom links may include pages to phone numbers, support information, and other resources.

Ask Your Instructor a Question

The Ask Your Instructor a Question link allows you to contact an instructor or TA in any of your active courses directly from the help page.

Send Message

In the course drop-down menu [1], select the course that relates to your question. In the Message field [2], enter the message for your instructor(s).

When you're done, click the Send Message button [3]. Replies will be sent to your Conversations inbox. If your course includes more than one instructor or TA, your message will be sent as a group message to all instructors/TAs in the course.

Search Canvas Guides

The Search the Canvas Guides link helps you search Canvas documentation for information about features in Canvas.

Report a Problem

The Report a Problem link helps you report problems in Canvas.

You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.

Submit Ticket

In the subject field [1], create a subject for your ticket.

In the description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.

In the drop-down menu [3], select the statement that best describes how the problem is affecting you:

Just a casual question, comment, idea, suggestion
I need some help but it's not urgent
Something's broken but I can work around it for now
I can't get things done until I hear back from you
EXTREMELY CRITICAL EMERGENCY

When you're done, click the Submit Ticket button [4].

Depending on your institution's support schedule, you'll receive a reply as soon as possible.

Ask the Community

The Ask the Community link allows you to collaborate with other members of the Canvas community for answers to Canvas questions. This link directs to the Find Answers space in the Canvas Community.

Request a Feature

The Submit a Feature Idea link allows you to submit feature ideas to Canvas. This link directs to the Feature Ideas space in the Canvas Community.

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Details

Article ID: 38592

Created

Tue 9/5/17 8:02 AM

Modified

Thu 1/30/20 1:43 PM

Updating...