What: Planned Internet Maintenance

When: Wednesday, December 28^th, 12:00 AM to 6:00 AM

Why: Comcast will be performing Internet Maintenance on Wednesday, the 28th of 2022.

Details:

• The following Campus IT services: TCC Portal, OnBase, Mitel Softphone off campus, will be unavailable due to a planned maintenance outage.
• The TCC website will have limited functionality.
• Wifi internet access at the Tacoma Campus will be unavailable. WiFi at Gig Harbor Campus will be accessible. 
• Campus phones will be operating as per usual when on campus only. (If you are unable to reach Campus Public Safety, please use 253-495-4146)
• Canvas, email, and the ctcLink will not be impacted and can be accessed using these links:
• Canvas (use email address and password to login)
• TCC email
• ctcLink

Thank you.

Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

What: Maintenance to ctcLink’s Human Capital Management (HCM).

When: Saturday December 10, 2022 7:00 AM – 1:00 PM

Why: SBCTC will be conducting maintenance to implement HCM Image 44 & Tax Update 22-E.

Details:

• Human Capital Management (HCM) will be offline for the duration of the maintenance window.
• The Campus Solutions (CS), Finance (FSCM) pillars, Admissions (OAAP), Continuing Education Applications, and HighPoint HCX mobile pages will be available during the maintenance period.

Thank you.

 Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

What: Application of critical patches to the ctcLink environment.

When: Saturday, November 12, 2022, 7:00 am – 7:30 am

Why: SBCTC will be installing critical Oracle patches during this maintenance window.   

Details:

• The Campus Solutions (CS), Human Capital Management (HCM), and Finance (FSCM) pillars will be offline for the duration of the maintenance window.
• Admissions (OAAP), Continuing Education Applications, and HighPoint HCX mobile pages will be unavailable during the maintenance period.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
• Canvas
• TCC email
• MyTCC Portal

Thank you.

 Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

Requests for Instructional Software Installation (WINTER 22-23)

(Information Commons, Library, Multimedia Rooms, and departmental computer labs)

WINTER Quarter

We are approaching the time to prepare the student computers for Winter Classes!

If your courses will require new software, upgrades, or browser plug-ins in the Information Commons, Library, Multimedia Rooms, Computer Classrooms, or departmental computer labs, please complete this request. To install software we will need the media (or link) and licensing information.  If you have any specific needs please be sure to mention them to ensure the work is completed for the beginning of the quarter.

We will need to have the software install media and licenses no later than Friday, Dec 2^nd.  Software and licenses can be delivered to Bldg. 18, Room 301 or links provided when you submit a ticket. Our team begins developing the new setup for the computers on December 5^th, 2022 and will begin deploying the changes by December 16^th, 2022.

Unfortunately, software received after Dec 2^nd, 2022 may not be available for the beginning of class. Additional requests will be addressed as quickly as possible.

Thank you.

Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357)

Students: 253.566.5176

Click here for up-to-date IT Notifications and Alerts.

What: ctcLink maintenance of the Campus Solutions (CS) Pillar

When: Saturday, October 15, 2022, 6:00 am – 1:00 pm

Why: An update will be applied to Campus Solutions which will require Pillar to be unavailable.   

Details:

• The Campus Solutions pillar will be offline for the duration of the maintenance period.
• Admissions (OAAP), Continuing Education Applications, and HighPoint HCX mobile pages will be unavailable during the maintenance period.
• The Human Capital Management pillar and the Finance pillar will remain online during the maintenance period.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
• Canvas
• TCC email
• MyTCC Portal

Thank you.

 Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.