Hello Titans,

  During the move to remote operations last March, TCC IT relaxed and extended the password reset timeline for faculty and staff accounts.  To ensure proper IT security safeguards, we are now returning to a normal timeframe.  You may begin receiving reminders via email to update your password.  Please find the appropriate scenario below, or call the Helpline (listed below) if you require assistance.

• On a college-owned device (On Campus or Off Campus with VPN Access)

• Log on to a campus computer with your Portal user name and current password.
• Press Ctrl + Alt + Delete.
• Choose "Change a password..."
• Put in your current password and create a new one.

• On a personally-owned device (On or Off Campus)

• Log into the TCC Portal and log into your Campus email.
• Click on the link that says “Can't access your account?”
• Select your preferred verification method.
• After you verify you will then enter your old password and then the new one.

Additional information about changing your password available here

If you find you are having problems, or receive an error, please contact the helpline below.

Information Technology | Tacoma Community College
Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |
Students: 253.566.5176 | support@tacomacc.edu |
Click here for up-to-date IT Notifications and Alerts
Create Support Request

What: ctcLink Downtime

When:   Friday, February 5, 3:00 pm – Monday, February 8, 8:00 am

Why: An upgrade will be applied to ctcLink which will require the entire system to be unavailable as new colleges come online with ctclink.  

Details:

• All areas of ctcLink will be offline during this time.
• The Online Admissions Application (OAA), Continuing Education Application (OSECE), and ctcLink Mobile sites and app will be unavailable.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
  • Canvas
  • TCC email
  • MyTCC Portal

Thank you.

 Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

What: ctcLink Campus Solutions (CS) and Student Center Homepage Maintenance

 When: Saturday, January 23, 2021 5:00 am – 4:00 pm

Why: ctcLink Campus Solutions (CS) and Student Center Homepage will be offline as ctcLink prepares for other colleges to come online. 

 Details:

• The Campus Solutions (CS) and Student Center Homepage will be offline during the maintenance period.
• The Finance (FSCM) and the Human Capital Management (HCM) pillars will not be affected during this time
• The Online Admissions Application (OAA) and Continuing Education Application (OSECE) sites will be offline during the maintenance period.
• ctcLink Mobile webpages will be offline during this maintenance period.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
  • Canvas
  • TCC email
  • MyTCC Portal

Thank you.

Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

What: ctcLink Campus Solutions (CS) pillar Maintenance

 When: Friday, January 22, 7:00 pm –  1:00 am Saturday, January 23

 Why:  In preparation for spring enrollment we will be rebuilding class & course search indexes. While the indexing process is running class and course search functionality will be unavailable.

 Details:

• Class and course search functionality will be unavailable.
• All other portions of ctcLink will be working normally.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
  • Canvas
  • TCC email
  • MyTCC Portal

 Thank you.

 Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

We are aware of recent email phishing attempts.  In this particular case, the senders were from actual TCC accounts that were compromised.  The attackers attempt to convince you to click on a link.  At this point they request information that could lead to your account being compromised as well.  Do not click on the link.  If you clicked on the link and supplied your password, change your password.

Scammers may impersonate high-profile websites (e.g., eBay, Amazon, Facebook, etc.) or entities such as the IRS or banks, and say that they’re experiencing trouble with your account or they want to verify information; they claim that all you have to do to fix it is to send them your username and password to verify your authenticity or click on a link to verify information. 

Watch out for these scams!

Things to remember:

1. If you don’t recognize the sender of the email, don’t trust any attachments or hyperlinks.
2. Normally, banks or other finance-related institutions won’t ask you to verify information through email.
3. If you receive an email that you suspect is not legitimate, please contact the TCC IT Help Desk at 253.460.HELP (4357) or support@tacomacc.edu.
4. If you do click the link, or enter any information, please notify the TCC IT Help Desk immediately so we can assist you.