Hello Titans,

  I hope you are well and staying safe.  I intend this information to be useful for all employees, particularly supervisors and hiring managers.

• If you have an existing position, and will have a new employee in that role, we ask that you contact us via ticket after the prior employee has left service, but well before the new employee begins work.  We will update and prepare the computer for the new person to have a smooth experience.  Perhaps you want to retain files or information, we can certainly help as long as we are made aware of the requirement before we prepare the computer.  Please request the service at least two weeks before the new employee’s start date.

• Please notify the Information Technology department of intended changes in computer assignment and physical location prior to any change so that we can update our records.  Non-IT employees are prohibited from disconnecting or relocating technology without coordinating with an IT support person.

• You must budget and acquire technology for new positions.  We have standard devices and can provide quotes upon request, but you must complete the requisition process.  It is recommended you begin procurement during the hiring process in order to allow for extended lead times.  We require up to two weeks to configure and place devices.  We may have devices on hand and able to provide an upfront loan in order to get your employee provisioned while we wait for your order to arrive.  This is not guaranteed, as our inventory of unassigned devices is limited.

• Each employee is limited to one computer (desktop or laptop) except for rare circumstances where it is necessary to have multiple devices (such as graphic design, video editing, music production).  This limit does not include non-Windows supplemental devices (such as an iPad).  In the past desktop computers were the standard for employees, but the campus has been migrating to mobile devices with docking stations onsite for greater flexibility.

• Connecting a personally-owned device to the campus wired network is prohibited.  Please connect to the “TITAN Public” Wi-Fi for such devices.  If an employee has an issue connecting their personal device to the public Wi-Fi please contact Tony Solari at asolari@tacoma.edu or call him at 253-566-5167.

What: ctcLink Maintenance to the Human Capital Management (HCM)  pillar.

When: Tuesday, December 21, 2021, 7:00 pm – 10:00 pm         

Why: The HCM Pillar will be offline while maintenance is performed.

Details:

• The Finance (FSCM) and Customer Solutions (CS) pillars will remain online during the maintenance period.
• Admissions tools (OAA, OAAP), Campus CE, and ctcLink mobile web pages will be available during the maintenance time frame.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
• Canvas (Using your Portal Credentials)
• TCC email
• MyTCC Portal

Thank you,

Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts.

What:  Planned maintenance to the TCC Portal.

When: Thursday, December 16, 7 to 10 PM

Why: To perform system maintenance on the TCC Portal.

Details:

• The TCC Portal will unavailable during the maintenance period.

• Canvas, email, and the ctcLink will not be impacted and can be accessed using these links:

• Canvas (Using your ctcLink username and password)
• TCC email
• ctcLink

What: ctcLink Maintenance to ctcLink Campus Solutions (CS)

When: Saturday, December 18, 2021 – 7:00 AM – 1:00 PM

Why: The ctcLink Campus Solutions pillar will be unavailable during the scheduled maintenance.

Details:

• Student Center & Homepage, Admissions tools (OAA, OAAP), and ctcLink mobile web pages will be offline.
• The Campus Solutions (CS) Pillar will be offline.
• The Finance and Human Capital Management (HCM) pillar will remain online during the outage period.
• Canvas will not be impacted.
• Canvas, email, and the MyTCC Portalwill not be impacted and can be accessed using these links:

• Canvas (Using your Portal Credentials)
• TCC email
• MyTCC Portal

What:  Planned IT backup generator maintenance.

When: Saturday, December 11, 2021, 7:00 AM – 1:00 PM

Why: To perform generator maintenance, the power will be off in building 18.

Details:

• Campus IT services will be unavailable. (Phones, Wifi, VPN, OnBase, Internet, Etc.) 
• To reach Campus Security please call:  253-495-4146
• Canvas will be available through this link (use ctcLink ID and password to login).
• ctcLink will be available through this link.

 Thank you.

 Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357) | support@tacomacc.edu |

Students: 253.566.5176 | support@tacomacc.edu |

Click here for up-to-date IT Notifications and Alerts