What:  Planned IT Power Outage

When:  Sunday, Sept 20 From 7 AM to 6 PM

Details: 

• Campus IT services, including campus telephones, VPN, Wi-Fi, the TCC Portal, Health Check and CARES forms, will be unavailable due to planned power outage(s) to building 18.
• Canvas, email, and ctcLink will can be accessed using these links:
• Canvas
• TCC email
• ctcLink

What: ctcLink Campus Solutions Downtime

When: Saturday, September 19, 2020, 7:00 am – 1:00 pm

Why: The ctcLink Campus Solutions pillar will be offline for maintenance. 

Details:

• The Campus Solutions pillar will be offline during this time.
• The Human Capital Management and Finance pillars will remain online during this time.  
• The Student Homepage and Financial Aid will be unavailable.
• The Online Admissions Application (OAA), Continuing Education Application (OSECE), and ctcLink Mobile sites and app will be unavailable.
• Canvas, email, and the MyTCC Portal will not be impacted and can be accessed using these links:
  • Canvas
  • TCC email
  • MyTCC Portal

 

 

Thank you for your patience as we worked to resolved the IT service disruption.  The problem was traced to a network issue in building 13 and we have taken appropriate steps. 

All services are operational at this time. 

 

From: TCC IT Help Desk
Sent: Wednesday, September 16, 2020 8:59 AM
Subject: Campus IT Service Disruption

Dear Titans,

We are currently investigating a service issue which is affecting VPN, the TCC website, portal, campus phones, and other campus IT services.  We apologize for the inconvenience and are working to resolve the issue as soon as possible.

Canvas, email, and ctcLink will can be accessed using these links:

• Canvas
• TCC email
• ctcLink

We have received reports of bogus and fraudulent emails sent from outside TCC purporting to be from TCC personnel.  Some emails are made to look like legitimate TCC senders and request “important tasks”.

Watch out for these scams!

Things to remember:

1. If you don’t recognize the sender of the email, don’t trust any attachments or hyperlinks.  Send the email to your junk folder.
2. Normally, banks or other finance-related institutions won’t ask you to verify information through email.
3. If you receive an email that you suspect is not legitimate, please contact the TCC IT Help Desk at 253.460.HELP (4357) or support@tacomacc.edu.
4. If you do click the link, or enter any information, please notify the TCC IT Help Desk immediately so we can assist you.

 

 

ctcLink issues have been resolved. Users may experience slowness until system caches rebuild.

ctcLink is currently experiencing an outage.  The ctcLink team is working to get things back up as soon as possible.  See below for more information. 

 

From: CtclinkAlerts ctclinkalerts-bounces@lists.ctc.edu

ctcLink Production Environment – Production Performance Issues

 This notice is for all users of the ctcLink Production environment.

 Alert update:

Users of the ctcLink system are currently experiencing system outages and poor system performance. We’ve identified the cause of these issues and are working towards a resolution we believe will be in place within the hour.