TCC IT Notifications & Alerts

Mon 8/12/19 10:48 AM

As part of on-going Wi-Fi improvements, we have switched off the TCC-Public Wi-Fi connection.  TITAN Public is now the Wi-Fi connection that will be used for general purpose Wi-Fi at TCC.  We have tested TITAN Public over the last two weeks with great results.  TITAN Public offers a faster connection for general access Wi-Fi users and lays the groundwork for future Wi-Fi improvements.

 

We are here to help!

If you need help with TCC Wi-Fi, please use this contact information:

  • Students: Information Commons, Building 16, 1st floor
  • Faculty/Staff: Information Technology, Building 18, Room 301 (top floor)

 

Future Wi-Fi Improvements

There are more Wi-Fi improvements in the works.  We are in the process of contracting with a third-party vendor to perform an end-to-end Wi-Fi assessment at TCC.  This work will identify any coverage gaps and configuration changes needed to further improve our Wi-Fi.  Those coverage gaps and changes will then be tackled with an emphasis on instructional spaces.

 

How is our Wi-Fi working?

We want to hear from you.  Click here to provide feedback in order help us continually improve.  If you are requesting support, please be sure to use the above contact information.

Mon 8/5/19 10:52 AM

We are pleased to announce that we are in the midst of rolling out several Wi-Fi improvements at TCC:

 

  • Last week we turned on a new & improved TCC Wi-Fi connection available called TITAN Public
  • During a 2-week pilot of TITAN Public, we will assess the new connection and implement shortly thereafter.  (See below on how to provide feedback.) 
  • At that point, the Wi-Fi network named TCC-Public will go away, and TITAN Public will be the connection used for general access Wi-Fi.  Building 20 (gym) users can continue to connect to TCC-HW-Public. 

 

Need Help Connecting to TCC Wi-Fi?

If you need any help with TCC Wi-Fi, please use this contact information:

  • Students: Information Commons, Building 16, 1st floor
  • Faculty/Staff: Information Technology, Building 18, Room 301 (top floor)

 

How is new the TITAN Public Wi-Fi working?

During the test of TITAN Public, we want to hear from you.  After using TITAN Public, click here to provide feedback in order help us continually improve.  If you would like to request support, please use the above contact information.

 

Future Improvements

There are other Wi-Fi improvements in the works.  We are in the process of contracting with a third-party vendor to perform an end-to-end Wi-Fi assessment at TCC.  This work will identify any coverage gaps and configuration changes needed to further improve our Wi-Fi.  Those coverage gaps and changes will then be tackled with an emphasis on instructional spaces.

Mon 7/29/19 10:43 AM

Dear Titans,

 

We are pleased to announce that we are in the midst of rolling out several Wi-Fi improvements at TCC:

 

  • Starting today, 7/29/2019, there is a new & improved TCC Wi-Fi connection available called TITAN Public.
  • During a 2-week pilot of TITAN Public, we will assess the new connection and implement shortly thereafter. (See below on how to provide feedback.)
  • At that point, the Wi-Fi network named TCC-Public will go away, and TITAN Public will be the connection used for general access Wi-Fi. Building 20 (gym) users can continue to connect to TCC-HW-Public. 

 

Need Help Connecting to TCC Wi-Fi?

If you need any help with TCC Wi-Fi, please use this contact information:

  • Students: Information Commons, Building 16, 1st floor
  • Faculty/Staff: Information Technology, Building 18, Room 301 (top floor)

 

How is new the TITAN Public Wi-Fi working?

During the test of TITAN Public, we want to hear from you.  After using TITAN Public, click here to provide feedback in order help us continually improve.  If you would like to request support, please use the above contact information.

 

Future Improvements

There are other Wi-Fi improvements in the works.  We are in the process of contracting with a third-party vendor to perform an end-to-end Wi-Fi assessment at TCC.  This work will identify any coverage gaps and configuration changes needed to further improve our Wi-Fi.  Those coverage gaps and changes will then be tackled with an emphasis on instructional spaces.

Thu 7/18/19 2:40 PM

Dear Titans,

 

 Educational institutions are a continual target for a variety of malicious software such as viruses or “ransomware”.  Ransomware is software that encrypts files, making them inaccessible.  It also places a text file with instructions to pay a ransom in order to obtain access.

 

  Please review this guide, which discusses how to identify and mitigate these risks.

https://Tacoma-Community-College.screenstepslive.com/s/TCC/m/55256/l/1120844-how-to-spot-a-phishing-email

 

  We are not aware of any specific threat to our college, and ask you remain vigilant.  In the event you observe any such attempt, please report it to the IT Department immediately.  Do not take any further actions until we can assist you.

 

Thank you!

 

Information Technology | Tacoma Community College

Faculty & Staff: 253.460.HELP (4357)

Students: 253.566.5176

Click here for up-to-date IT Notifications and Alerts.

Mon 6/24/19 12:43 PM

  We have received reports of “phishing” email messages being sent from a small number of TCC accounts.  These emails contain a link and are phishing attempts – they are not legitimate.  Please delete these messages (without clicking on any links) and empty your trash.  We are continuing to identify the accounts generating these emails, and working to remediate the issue.

 

Below you will find information about how you can identify and protect yourself from Phishing attempts.

  

 

Phishing attempts can be compelling, and are designed to evoke a response.  Please be sure to reach out to the IT department if you find yourself in such a situation, and are feeling pressured to act.  If you received the email, please delete it and empty your deleted items.

 

For more information on Phishing, please see below:

 

Hackers will impersonate high-profile websites (e.g., eBay, Amazon, Facebook, etc.) or entities such as the IRS or banks, and say that they’re experiencing trouble with your account or they want to verify information; all you have to do to fix it is to send them your username and password to verify your authenticity or click on a link to verify information. 

 

Watch out for these scams!

 

Things to remember:

  1. If you don’t recognize the sender of the email, don’t trust any attachments or hyperlinks.
  2. Normally, banks or other finance-related institutions won’t ask you to verify information through email.
  3. If you receive an email that you suspect is not legitimate, please contact the TCC IT Help Desk at 253.460.HELP (4357) or support@tacomacc.edu.

 

5 Email Security Tips

 

Email and computers are a potential gateway for hackers, viruses, and other impropriety.  Here are 5 quick tips to help you stay safe and secure.

 

  1. Stay watchful and cautious.

It’s easy for an unauthorized person to email you and pretend to be a vendor or business partner. Be cautious and double-check before responding to sensitive requests.

 

  1. Do not reuse passwords.

Using one password for all of your accounts is a mistake.  You should also have an entirely unique password for each of your accounts.

 

  1. Change your passwords regularly.

Changing your passwords regularly will help to reduce the risk of your password falling into the wrong hands over time.

 

  1. Beware of phishing scams.

Hackers will imitate and impersonate high-profile websites (e.g., eBay, Amazon, Facebook, etc.) and say that they’re experiencing trouble with your account; all you have to do to fix it is to send them your username and password to verify your authenticity.  Watch out for these scams!

 

  1. If you see something, say something.

Most importantly, report any suspicious behavior to the TCC IT Help Desk.