TCC IT Notifications and Alerts

Fri 9/22/17 7:08 PM

ctcLink users are reporting that ctcLink is giving errors while attempting to access areas of Campus Solutions, including Student Center and Faculty Center. 

We have contacted the SBCTC and they are working to resolve the issues as soon as possible.

Tue 9/12/17 10:45 AM

The SBCTC will be applying a ctcLink Campus Solutions pillar update this weekend.

Campus Solutions, Online Admission, and OSECE (Continuing Education) will be unavailable from Friday, 8PM, Sept. 15th until Saturday, 6PM, Sept. 16th while the update is being applied.

 

Mon 9/11/17 1:23 PM

As part of our ongoing efforts to ensure student computing experience at Tacoma Community College is optimal, we will update a subset of student usernames on 9/12/2017. Usernames over 20 characters and usernames containing nonstandard characters will be shortened to accommodate systems that are constrained by those parameters.

The only components to change are username and email address. To ensure that email continues to arrive seamlessly, we added the original email address as an alias to the new account. This means that email sent to both the old and new address will continue to arrive.

IT Help Desk (for Faculty and Staff) and eLearning Help Desk (for Students) are available to assist students or staff as necessary.

Wed 9/6/17 6:01 PM

Friday, September 8th – 6:30AM to 11AM

Intermittent Email Access Disruption

Issue Description:

Tacoma Community College IT will be performing maintenance to campus email servers on Friday, September 8th from 6:30AM to 11AM. 

 

Services Affected:

Email

Impact:

Access to Email will be disrupted intermittently Friday, September 8th from 6:30AM to 11AM. 

 

***Incoming and outgoing Email will be queued and delivered intermittently and/or when maintenance is finished.***

 

All other IT services not listed will remain operational.

 

Action:

Campus email users can expect Email access to be disrupted intermittently on Friday, September 8th from 6:30AM to 11AM while email system maintenance is performed. 

 

***Incoming and outgoing Email will be queued and delivered intermittently and/or when the maintenance is finished.***

 

Questions?  Please contact the IT Help Desk at 253-460-HELP (4367).

Estimated

Resolution:

Email services will be restored by 11AM on Friday, September 8th.

 
Wed 8/23/17 10:52 AM

An Information Technology Notification

Friday, August 25th – 7AM to 9:30AM

Campus IT Systems Maintenance

Issue Description:

Tacoma Community College IT systems maintenance, Friday, August 25th from 7AM to 9:30AM. 

 

Services Affected:

·        Email

·        MyTCC Portal

·        Logins to 3rd party applications such as O365, NeoGov, 25Live, and Civitas.

Impact:

The IT services affected will be unavailable Friday, August 25th from 7AM to 9:30AM.  All services not listed will remain operational.

 

Action:

Campus customers can expect the affected IT services to be unavailable Friday, August 25th from 7AM to 9:30AM while system maintenance is performed. 

 

Questions?  Please contact the IT Help Desk at 253-460-HELP (4367).

Estimated

Resolution:

Services will be restored by 9:30AM on Friday, August 25th.