TCC IT Notifications and Alerts

Thu 11/16/17 6:26 PM

  As of 3pm on Thursday, November 16, the IT Team has restored all network services.

  However, specific computers, phones, printers, and other devices may require additional support.  If you are continuing to experience problems please submit a ticket so that we can assign staff to assist you as soon as possible.

Wed 11/15/17 7:32 PM

  At the end of the day of Wednesday, November 15, the IT Team has restored network service to Bldg 11 and 13.

  Disruptions to the MyTCC Portal have been resolved.

  Bldg 16 is reporting intermittent loss of network (phone and computer) – with particular disruptions on the 3rd floor.  We are investigating potential network failures in specific locations in Bldg 7.

  We apologize for the continued disruptions and are working as quickly as possible to restore services.

Wed 11/15/17 12:14 PM

  The IT Team continues to remediate service disruptions caused by the recent power outage event.  They are currently restoring network service to Bldg 11 and estimate an hour until completion.

  Bldg 13 has reported a complete loss of network (phone and computer).  Bldg 16 is reporting intermittent loss of network (phone and computer) – with a  particular disruptions on the 3rd floor.  We are investigating potential network failures in specific locations in Bldg 7.

  There is widespread and continuing disruption to our campus Wi-Fi.

  Microsoft and TCC are both having issues with our O365 email access.  It is recommended that if you  cannot access email through the MyTCC Portal quick link that you attempt to access your email at “outlook.office365.com”.

  Various teams are validating our servers and the services they support, resolving issues as they are reported or detected.

  We apologize for the continued disruptions and are working as quickly as possible to restore services.

Thank you!

Tue 11/14/17 5:22 PM

We are continuing to experience service disruptions in Building 11. The power outages have resulted in a variety of hardware failures that are being resolved. There may be additional intermittent outages as systems are restored.

If you are experiencing a loss or degradation of performance please reboot your computer/printer/device. If that does not resolve the issue please submit a support ticket (see link below). If you are unable to submit a ticket please call the appropriate helpline.

Tue 11/14/17 12:02 PM

We are continuing to experience service disruptions in Buildings 5, 6, 11, 13, 16, L1 and L2.  The IT Team is prioritizing and restoring functionality.  Telephones, computer logins, internet access, and Wi-Fi may be degraded or unavailable in these locations until the issues can be resolved.  There may be additional intermittent outages as systems are restored.