What should I do if I can't record video comments with my webcam?

• Go to your Assignment
• Click Submit Assignment
• Choose Media tab
• Click Record Media Comment
• Choose Webcam from the left
• In the black box where the picture should appear, right click and choose Settings
• On the Privacy tab, click Allow and check the box for Remember
• Click Close
• Select your webcam from the drop-down menu
• Click Record

Go to your assignment and pull up your media webcam window.

The first thing is to check the drop-down menu and choose your webcam from the options.

If your camera is chosen, please try the following:

• Right click on the black webcam window on the right
• Choose Settings
• Remove the check mark next to Remember (no check mark present, skip to below)
• Close out of the Flash settings box and logout of Canvas
• Log in and try your webcam again

• Empty your browser cache
• Empty your browser cookies
• Restart your browser
• Log in to Canvas and try webcam again

• Click Record Media Comment from your assignment
• Choose Webcam from the left
• Click Allow on the Flash Player pop-up box, if the box does not appear, skip to next step.
• Right click on the black webcam window on the right
• Choose Settings
• Click the bottom tab that looks like an eye in a monitor.
• Put a dot next to Allow
• Put a check mark next to Remember
• Click the bottom tab that looks like a webcam (far right tab)
• From the drop-down menu choose USB Video Class Video
• Close out of the Flash settings box, your webcam should be working