For answers to commonly asked questions, view this informational video.
If you require additional help, support is available Monday to Friday from 7 am to 7 pm Central Standard time (excluding observed federal holidays).
To contact AHIMA VLab® Support, please email academyhelp@ahima.org or call (844) 309-3269.
Downtime recovery varies by application and the nature of the problem. Most downtime occurs during scheduled maintenance. Users and administrators are notified in advance. Scheduled maintenance typically lasts several minutes but can last up to several hours. Emergency maintenance issues occur very rarely, and in extreme cases require one or more business days to restore service.