How do I reset my ctcLink password or unlock my account?

Resetting Your ctcLink Password

  1. Navigate to the myaccount Sign-In page (https://gateway.ctclink.us).
  2. Select the Password Help link at the bottom of the Sign In box.

  1. Three additional links display under the Password Help link.
    • Reset Password
    • Unlock Account
    • Help

Reset Password

  1. Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method -
  • Text
  • Voice Call
  • Email 

    2.  Once you receive the text code, enter it into the Enter Code field and select the Verify button.

  • The Reset your password page displays with listed password requirements.
  • Enter your new password into the New password field.
  • Enter your new password again into the Repeat password field.
  • Select the dark blue Reset Password button.

Unlock your Account

Once you select the Unlock Account link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to unlock your account.

  1. Select the dark blue Send Text button on the Unlock Account page.

  1. Once you receive the text code, enter it into the Enter Code field and select the Verify button.

  1. The Account successfully unlocked! message displays.

 

Here is a link to the Guide in the ctcLink Resources pages if you would like more information on changing your personal information or the other means of other verification methods.  In this guide we used just one sample. 

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