How can I set up my Multifactor Authentication to have more than one option to verify me?

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In this guide we are going to walk you through setting up alternate means of being verified for the Multifactor Authentication when signing into your TCC email when off campus or on your mobile device. 

Step 1.  Log in to your MFA Setup: 

Screenshot of a web page titled “Additional security verification.” The page explains that when signing in with a password, an additional verification from a registered device is required to improve account security. Below the heading is a section labeled “What’s this verification option?” followed by a note stating that this option will be used by default. A drop‑down menu is shown with the option “Use verification code from app.” The next section is titled “How would you like to respond?” and contains instructions to set up one or more options. Several checkbox options are displayed in a vertical list. The “Authentication phone” option is selected. To its right are form fields including a country selector set to “United States (+1),” a phone number input field, and an Extension field. A red arrow labeled “2” points to the phone number and extension input fields, indicating where the user should enter information. Below this is an unchecked option labeled “Office phone (do not use a Lync phone)” with similar disabled country and phone number fields. Another unchecked option labeled “Alternate authentication phone” appears beneath it with similar disabled fields. A red arrow labeled “1” points toward the phone‑related options, drawing attention to this section. A separate option labeled “Authenticator app or Token” is selected. To the right of this option is a blue button labeled “Set up Authenticator app.” Beneath it, text reads “Authenticator app – moto e,” followed by a “Delete” button. Farther down the page is a section titled “Restore multi‑factor authentication on previously trusted devices.” A blue “Restore” button appears under this heading. A red arrow labeled “3” points toward the bottom of the page. At the bottom of the form are three buttons: a blue “Save” button, a gray “Cancel” link, and the previously mentioned “Restore” button above them. Beneath the buttons, a note states that phone numbers will only be used for account security and that standard telephone and SMS charges may apply.

1.  Select the alternate options you wish to use. You may select as many of the phone options as you wish to enter.

2. Select the country code for your phone, then enter the phone number with the area code, no spaces.  For example:  2535551234

3.  Click Save

Here are the steps to sign into your TCC email using a different phone if you are away from your cell phone or home phone.

 

Step 2.  Sign in to your TCC email account

An image of the Sign in Popup with the first red arrow labeled "1" points to the user name line. A second red arrow labeled with a "2" points to Next

1.  Enter your TCC email address

2.  Click Next

Step 3.  Choose the type of account

An image of the Microsoft pop-up that asks if you want a personal or work or business account. A red arrow points to Work or School Account

Click on Work or school account

Step 4.  Enter your password

An image of the Microsoft Sign in asking for the password a red arrow points to the button "Sign In"

Enter your password and click Next

Step 5.  Entering the code

An image of the Microsoft window asking for the MFA code, a red arrow points to a link that says "Sign in another way"

To pick a different verification method, click Sign in another way

Step 6. Pick a verification method

Screenshot of a sign‑in page for Tacoma Community College branded with the Tacoma Community College logo at the top left. The page title reads “Verify your identity.” Below the title is a list of multi‑factor authentication options presented vertically. Each option includes an icon on the left and descriptive text on the right. The first option is highlighted with a light gray background and a dashed outline, indicating it is currently selected. It reads “Approve a request on my Microsoft Authenticator app.” A shield‑style icon appears to the left of this option. The second option below it reads “Use a verification code from my mobile app,” accompanied by an icon showing the number “123.” The third option reads “Text +X XXXXXXX20,” indicating a text message option sent to a phone number partially masked except for the country code and last two digits. A speech‑bubble icon appears to the left. The fourth option reads “Call +X XXXXXXX52,” indicating a phone call authentication option to a different partially masked phone number. A phone icon appears to the left. The fifth option reads “Call +X XXXXXXX20,” indicating another phone call authentication option using the same partially masked number shown in the text message option. A phone icon appears to the left. At the bottom of the list, a link labeled “More information” appears in blue text.

You can now pick to have Microsoft text your phone, call your office phone, or call your home phone.  Just click on your option.

If you click on Text, a text will be sent to your cell phone

If you click on Call one of the numbers, you will get a call to that number with a recording to press # to be verified

If you chose the Mobile App, you can use a code from the app, or you will get a pop-up that you press to verify

 

 

 

 

 

 

 

 

 

Details

Details

Article ID: 134073
Created
Wed 8/25/21 6:23 PM
Modified
Fri 5/1/26 1:51 PM