How to set ctcLink Multi-Factor Authentication (MFA) settings?

We created this guide to show where you can find your Recovery Options to verify they are correct for the Multi-Factor Authentication (MFA) implementation. 

Step 1:  Go to this link for your ctcLink Settings: 

Step 2:  Log into your ctcLink account

Image of the ctcLink log in window

Step 3:  You may see some options set already.  These are your Recovery Options from when you Activated Your Account.  For now, select one of the options to gain access to your settings.

Image of the verification window

Step 4:  You will be to the page My Apps, click on Password Settings

Image of the window with an arrow pointing to Password Settings.

Step 5:  Under the Security Methods, if any of the standard ones are missing (your Phone, Email, or the security question), you can click the link Set Up by the option and enter your information

Image of the password settings window

Step 6:  Once you have your options set up, click on your name in the upper right-hand corner and select Sign out

Image of the options list with an arrow pointing to Sign Out.

Now when you log in, after your password, you will be given the option of a method to use to verify your ctcLink identity. 

One of the options that is not listed in the Okta guide is the option to download and use the Okta Verify App. Here are the links for Android and Apple devices. 

***NOTE*** You will not see the option to set up the App until after the MFA is turned on. You can download the App and have it ready.

Step 1:  After you download the App, launch it and follow the prompts to the screen where you are ready to scan a QR Code.  (Due to security settings, the App will not allow screen shots do to the security of the App.)

Step 2:  Using the steps above, navigate to your ctcLink Settings. Under the Security Methods, click Set up by Okta Verify

Image of the security methods with a red arrow pointing to Okta Verify's Set-up button

Step 3:  Enter your password, click Verify

Image of the window asking for your ctcLink passsword.

Step 4: After being prompted by one of your current verification methods, you will get to the Set up for the Okta App.  Click Set up

Image of the Okta set up window with an arrow pointinto the Set-up button.

 

Step 5:  You will use the App to scan the QR Code when prompted. 

Image of the Okta set-up with the QR code displayed.

Step 6:  When you return to your ctcLink Setting screen, you will now see your device listed under the Okta Verify

Image of the set up window with your phone model listed under the Okta Verify

 

**NOTE** You will be required to authenticate each and every time you log into ctcLink.  If you set up the Okta App, do not delete it from your device. 

 

For more information, you can use this guide on setting up your ctcLink Recovery Options. 

 

 

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