How do I reset my ctcLink password or unlock my account?

Resetting Your ctcLink Password

  1. Navigate to the myaccount Sign-In page.
  2. Select the Password Help link at the bottom of the Sign In box.

An image of the ctcLink login with a Red box around "Password Help"

  1. Three additional links display under the Password Help link.
    • Reset Password
    • Unlock Account
    • Help

An image of the next window with your options for Password Help, Reset Password, and Unlock Account.

Reset Password

  1. Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method -
  • Text
  • Voice Call
  • Email 

Image of the Reset Password window with the options of Reset via Text, email, or voice call.

    2.  Once you receive the text code, enter it into the Enter Code field and select the Verify button.

Image of the ctcLink windows for imputing the code.

  • The Reset your password page displays with listed password requirements.
  • Enter your new password into the New password field.
  • Enter your new password again into the Repeat password field.
  • Select the dark blue Reset Password button.

An image of the ctcLink window for setting a new password.

Unlock your Account

Once you select the Unlock Account link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to unlock your account.

  1. Select the dark blue Send Text button on the Unlock Account page.

Image of the ctcLink window for Unlocking your account

  1. Once you receive the text code, enter it into the Enter Code field and select the Verify button.

Image of the ctcLink verify window.

  1. The Account successfully unlocked! message displays.

Image of the Confirmation window.

 

For more information, you can go to the ctcLink Resources Pages if you would like more information on changing your personal information or the other verification methods.  

Print Article